Think back to the time when you had a chat with a customer assistant online. Maybe you were complaining about the wrong item in your order. Chances are that he or she was not a person at all. It may have been an application of artificial intelligence called a chatbot.
Artificial intelligence has made Chatbots very efficient. They are used to book a ticket, order pizza, and prescribe medicine and whatnot. In fact, we are surrounded by chatbots. Chatbot development solutions are working to enhance this technology.
What is Chabot?
Simply put, a Chabot is a computer program that imitates human communication – spoken, written or both. Efforts are made to make these bots so effective that the customer on the other side will not know that he/she is talking to a robot.
The name Chabot comes from “chatterbot”. Michael Mauldin coined this name in 1994 when he created Julia – the first Chabot ever created. Today they are known by many different names like talkbot, IM bot, bot, conversation bot, intelligent bot, talking bot, artificial conversation bot, interactive bot or virtual talk bot.
Artificial intelligence makes use of machine learning, deep learning, and natural language processing to make chatbots a reality.
How does Chatbots Works?
Before you use chatbots to take your business to the next level, you need to understand how chatbots work and what are its capabilities.
Chatbots can be classified into two broad varieties:
- Chatbots based on machine learning
- Chatbots based on fixed rules
The second type of chatbot can only be used to carry out specific commands. It does not have knowledge of its own. These are very limited.
Chatbots based on machine learning is something we are excited about. These chatbots incorporate artificial intelligence and have the ability to understand language. These chatbots can make themselves smarter as they encounter varied situations. Also, you can check HSSLIVE Botany Plus One Notes online.
What is the Application of AI-enabled chatbots?
Chatbots can be deployed through lots of channels. They can be included in a website, used on an app or on a part of it, or on social media platforms. They are used in digital marketing, banking, research, sales and whatnot.
Chatbots can be very useful for businesses involved in time-consuming and repetitive tasks like customer service, taking orders, reporting complaints, etc. AI chatbots can improve efficiency and speed in these tasks.
Other applications of Chatbot include law where it can be used to file FIRs. In education, chatbots can be used to provide teaching assistant to grading answers. It can also be used to gain student feedback. They can be used as a companion partner for people looking to talk to someone. Woebot is a mental health Chatbot.
In the case of marketing, AI and chatbots are considered the next big thing. AI-enabled chatbots are completely revolutionizing businesses. It is changing the way businesses communicate with their customers. It can be used to keep customers engaged or to increase your brand’s personality. Moreover, AI chatbots can be used to solve the doubts of the customers 24/7.
If you want to make the most of this technology, you must visit a chatbot development solution provider.